Return Policy

Return Policy — Davedon Nigeria Limited

Effective Date: April 2026

1. Overview

At Davedon Nigeria Limited, we are committed to ensuring that every transaction on our platform is safe, fair, and transparent. While we go to great lengths to verify our sellers and inspect orders before delivery, we understand that issues can occasionally arise. This Return Policy outlines the conditions under which returns are accepted and how we handle them.

2. Eligible Reasons for Return

We accept return requests strictly under the following circumstances:

  1. The item is damaged or defective — The product arrived in a broken, faulty, or non-functional condition.
  2. The wrong item was delivered — The product received is different from what was ordered.

Please note that returns are not accepted for buyers who simply changed their mind or no longer want the item. We encourage all buyers to make informed purchasing decisions before completing a transaction.

3. Return Window

All return requests must be reported to Davedon Nigeria Limited within 24 hours of receiving your order. Any claims made after this period will not be eligible for a return or refund.

To report an issue, contact us immediately via our website or social media channels with the following:

  1. Your order details
  2. A clear description of the issue
  3. Photo or video evidence of the damaged, defective, or wrong item

4. Return Process

Once your return request is received, our team will review the evidence provided and respond within a reasonable timeframe. If your return is approved:

  1. We will notify you and provide instructions on how to return the item.
  2. The item must be returned in its original condition and packaging where possible.
  3. Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping method to ensure the item reaches us safely.

5. Resolution — Refund or Replacement

Once the returned item is received and inspected, Davedon will determine the appropriate resolution based on the situation:

  1. Refund — A full refund will be issued to the buyer where a replacement is not possible or available.
  2. Replacement — A replacement of the correct or functional item will be arranged where applicable.

Our team will communicate the chosen resolution clearly and ensure it is carried out promptly.

6. Non-Returnable Situations

The following situations do not qualify for a return:

  1. Return request made after 24 hours of delivery
  2. Item has been used, altered, or tampered with after delivery
  3. Damage caused by the buyer after receipt
  4. Buyer changed their mind or no longer wants the item

7. Contact Us

To initiate a return or report an issue with your order, please contact us immediately:

Davedon Nigeria Limited 155 Agege Motor Road, Mushin, Lagos, Nigeria 📧info@davedon.com 📞+2348059927036 🌐davedon.com