Privacy Policy

Last updated: 28 October 2026

Welcome to Davedon.com. This Privacy Policy explains how
Davedon Nigeria Limited (“Davedon”, “we”, “us”, or “our”)
collects, uses, stores, protects, and shares personal
information when you visit our website, create an account,
purchase products, contact us, or visit our physical shop.

We are committed to respecting your privacy and handling
personal information responsibly in accordance with
applicable data protection laws, including the Nigeria
Data Protection Act 2023 where applicable.

By using our website, purchasing from us, or interacting
with our business, you acknowledge that you have had the
opportunity to read this Privacy Policy. Where consent is
legally required, we will seek it separately. Using our
website does not automatically constitute consent to
every form of data processing described in this policy.

1. Who We Are

The business responsible for the processing of personal
information described in this policy is:

Business name: Davedon Nigeria Limited
Website:
https://davedon.com
Business address:
155 Agege Motor Road, Mushin, Lagos, Nigeria
Telephone:
0802 487 8954
WhatsApp:
0805 992 7036
Email:
info@davedon.com

You may use the contact details above to ask questions
about this Privacy Policy or make a request concerning
your personal information.

2. Scope of This Policy

This policy applies to personal information collected through:

• Davedon.com and customer accounts.
• Online orders and checkout activities.
• Purchases at our physical shop.
• WhatsApp, telephone calls, SMS, and social media messages.
• Contact forms, enquiries, reviews, and messaging widgets.
• Newsletters, promotional messages, and customer support.
• Website cookies, analytics, and advertising technologies.

3. Personal Information We Collect

Depending on how you interact with Davedon, we may collect
the following categories of personal information.

3.1. Identity and Contact Information

• Full name.
• Telephone and mobile phone numbers.
• Email address.
• Home, business, or delivery address.
• Other contact information you voluntarily provide.

3.2. Account Information

• Username and account profile information.
• Login credentials and related account security information.
• Information required to manage your account.

Account credentials are used to provide access to your
account and protect it from unauthorised access. You
should never share your password with anyone.

3.3. Order and Transaction Information

• Products purchased and order details.
• Purchase history, invoices, and receipts.
• Payment status, transaction references, and relevant payment records.
• Delivery instructions and fulfilment information.
• Returns, refunds, complaints, and warranty records.

3.4. Payment Information

Davedon accepts bank transfers, debit and credit cards,
online payments through Paystack and Flutterwave, POS
payments at our physical shop, and cash payments at the shop.

Depending on the payment method, we may receive or process
transaction references, payment confirmations, amounts,
payment status, and other information needed to reconcile
a transaction.

Online payment information may be processed directly by
third-party payment providers. The information they collect
is also subject to their own applicable privacy and security
practices. We do not represent that all card details are
stored by Davedon.

3.5. Communications and Customer Submissions

When you contact us or use features on our website, we may
collect the information you submit, including:

• Enquiries submitted through contact forms.
• Messages sent through WhatsApp, SMS, telephone, or social media.
• Customer support and complaint records.
• Newsletter subscription and marketing preferences.
• Product reviews, ratings, and comments.
• Information submitted through live chat or messaging widgets.

3.6. Technical and Website Usage Information

Through our website, hosting provider, analytics tools, and
advertising services, technical information may be collected,
depending on the service and your cookie preferences. This
may include:

• IP address and approximate location.
• Browser type, device information, and operating system.
• Pages visited and interactions with the website.
• Referral information and website performance data.
• Cookie identifiers and advertising measurement information.

We do not claim that every category listed above is collected
in every visit. The information collected depends on the
features, settings, and services in use.

4. How We Use Personal Information

We may use personal information to:

• Process and fulfil customer orders.
• Confirm payments and maintain transaction records.
• Arrange deliveries and communicate with delivery companies.
• Create, maintain, and secure customer accounts.
• Respond to enquiries, complaints, returns, and warranty claims.
• Communicate important order, payment, and delivery updates.
• Send promotional messages where permitted by applicable law.
• Manage newsletter subscriptions and marketing preferences.
• Detect fraud, investigate suspicious activity, and protect our business.
• Maintain accounting, tax, warranty, and other business records.
• Comply with legal obligations and respond to lawful requests.
• Understand website usage and improve our services.
• Measure advertising performance and manage relevant advertising.
• Manage product reviews and customer feedback.

5. Lawful Bases for Processing

Where required by applicable law, we process personal
information only when an appropriate lawful basis applies.
Depending on the circumstances, this may include:

• Contract: Processing necessary to fulfil
  an order, provide a service, or take requested steps before
  entering into a contract.
• Legal obligation: Processing required to
  comply with applicable tax, accounting, regulatory, or
  other legal obligations.
• Consent: Processing based on your consent
  where consent is the appropriate legal basis, including
  where required for certain cookies or marketing activities.
• Legitimate interests: Processing necessary
  for appropriate business purposes, such as protecting our
  website against fraud, provided your rights and interests
  are properly considered.
• Other lawful bases: Any other basis
  permitted by applicable data protection law.

Where processing relies on consent, you may withdraw that
consent. Withdrawal does not make processing carried out
lawfully before withdrawal unlawful.

6. Customer Accounts and Guest Checkout

Customers may create an account on Davedon.com or place
orders using guest checkout where available.

If you create an account, you are responsible for maintaining
the confidentiality of your login credentials and for
notifying us if you suspect unauthorised use of your account.

We may use account information to manage orders, provide
customer support, maintain security, and communicate with you
about your account.

7. Sharing Personal Information

Davedon does not sell or rent customer personal information.
We may disclose relevant information to the following
categories of recipients when necessary and lawful.

7.1. Payment Providers

We may share or receive relevant transaction information
through Paystack and Flutterwave to process or confirm
payments, reconcile transactions, and address payment issues.

7.2. Delivery and Courier Companies

We may provide a customer’s name, phone number, delivery
address, and necessary order details to a courier or delivery
provider so that an order can be delivered.

7.3. Website and Technology Providers

We use website hosting, technical infrastructure, security,
and backup services to operate and maintain Davedon.com.
Relevant information may be processed by these providers
when necessary to deliver their services.

7.4. Analytics and Advertising Providers

We use or may use services associated with Google Analytics,
Google AdSense, Google Ads, Meta Pixel, and social media
integrations. These services may process technical,
browsing, cookie, or advertising interaction information
according to their configurations and applicable settings.

7.5. Communication and Marketing Providers

Information may be processed by WhatsApp Business, email
marketing services, social media platforms, and messaging
providers when necessary to communicate with customers or
manage subscriptions and enquiries.

7.6. Legal and Regulatory Disclosures

We may disclose information to regulators, law enforcement
agencies, courts, or other authorised parties where required
by law or where disclosure is otherwise lawfully justified.

We seek to limit disclosures to information reasonably
necessary for the relevant purpose. Third-party providers
may process information under their own terms, privacy
notices, and legal obligations.

8. Cookies and Similar Technologies

Davedon.com uses cookies and similar technologies. Cookies
are small files stored on your device that can help websites
function and remember certain information.

Depending on the technology and your preferences, cookies may be used to:

• Maintain website functionality, login sessions, and shopping carts.
• Remember preferences and settings.
• Understand website traffic and visitor interactions.
• Measure advertising performance.
• Support advertising and related tracking functions.

Our website provides a cookie consent banner that allows
visitors to manage their preferences. You can use that
banner or the available cookie settings to change your
choices.

Where required by law, non-essential cookies and similar
technologies will be used only after the necessary consent
has been obtained. Essential cookies may be used when
necessary to provide requested website functionality or
where otherwise permitted by law.

You may also be able to control cookies through your browser
settings. Blocking certain cookies may affect website
functionality.

9. Advertising and Analytics

We use advertising and analytics services to understand
website activity, measure advertising effectiveness, and
support our marketing activities.

Depending on your settings and choices, these services may
use cookies, pixels, identifiers, and related technologies
to collect information about interactions with our website
and advertisements.

Third-party advertising and analytics providers may process
information under their own privacy policies. Where required
by applicable law, we will obtain consent before enabling
non-essential tracking technologies.

You can manage available cookie preferences through our
cookie banner. You may also review the privacy and
advertising controls provided by the relevant service.

10. Marketing Communications

Davedon may send promotional messages, product updates,
special offers, and other marketing communications by email,
WhatsApp, SMS, telephone, or other communication channels,
depending on the circumstances and applicable law.

We may communicate promotions to subscribers and some
existing customers where permitted by applicable law.
We will obtain consent where required and respect applicable
restrictions on direct marketing.

You may opt out of marketing communications by:

• Using the unsubscribe link included in promotional emails.
• Contacting us by WhatsApp at 0805 992 7036.
• Calling 0802 487 8954.
• Emailing info@davedon.com.

We will process your opt-out request within the applicable
legal timeframe and update our marketing records as
appropriate.

Opting out of promotional messages will not prevent us from
sending necessary non-marketing communications, such as
order confirmations, payment information, delivery updates,
security notices, or important information about a return
or warranty.

11. Product Reviews and Public Information

Customers may submit product reviews, ratings, and comments
on Davedon.com. Reviews may publicly display the customer’s
name, rating, and comments.

Please avoid including private contact details, financial
information, or other personal information in a public
review.

If you wish to correct or remove a review, or have concerns
about personal information displayed in a review, contact
us using the details in this policy. We will review the
request and respond in accordance with applicable law and
any relevant legal or legitimate record-keeping requirements.

12. International Data Transfers

Davedon serves customers in Nigeria and other countries.
Some of our service providers may process or store personal
information outside Nigeria. The exact processing and
storage locations of all providers have not been independently
confirmed by Davedon.

Where personal information is transferred internationally,
we will take the steps required by applicable law to ensure
that the transfer has a lawful basis and that appropriate
protection is provided. This may include relying on an
applicable adequacy decision, approved transfer mechanism,
contractual safeguards, or another lawful transfer basis.

Depending on the services used, information may be processed
in countries whose privacy laws differ from those in your
country of residence.

13. Data Retention

We retain personal information for as long as reasonably
necessary for the purposes for which it was collected,
including to manage orders, customer accounts, payments,
delivery, returns, warranties, complaints, and disputes.

We may also retain information where necessary to comply
with tax, accounting, regulatory, or other legal obligations,
establish or defend legal claims, prevent fraud, or resolve
legitimate business disputes.

When personal information is no longer required for a lawful
purpose, we will take appropriate steps to delete it,
anonymise it, or otherwise dispose of it securely, subject
to applicable law.

Retention periods may differ depending on the type of
information and the purpose for which it is held.

14. Data Security

We take reasonable steps to protect personal information
against unauthorised access, disclosure, alteration, loss,
or destruction.

Our security measures include or may include:

• HTTPS/SSL website security.
• Restricting access to customer information to authorised staff.
• Website hosting security measures and backups.
• Using third-party payment providers for online payment processing.
• Other reasonable administrative and technical safeguards.

No website, electronic transmission, or storage system can
be guaranteed to be completely secure. We therefore cannot
promise absolute security, but we will take reasonable
steps to protect information and address security concerns.

15. Data Breaches

If we become aware of a suspected or confirmed personal
data breach, we will investigate the incident and take
reasonable steps to contain it, reduce potential harm,
and prevent further unauthorised access or disclosure.

We will notify the Nigeria Data Protection Commission,
affected individuals, or other relevant authorities when
required by applicable law and within the applicable
reporting timeframes.

16. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal information is used.
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Request restriction of certain processing activities.
• Object to certain processing, including applicable direct marketing.
• Withdraw consent where processing relies on your consent.
• Request a portable copy of certain personal information where applicable.
• Exercise rights relating to qualifying automated decisions.
• Make a complaint to the relevant data protection authority.

These rights are subject to applicable legal conditions and
exceptions. For example, we may need to retain certain
transaction records to comply with legal obligations or
establish, exercise, or defend legal claims.

How to Make a Privacy Request

To exercise a privacy right, contact Davedon using one of
the following methods:

• Telephone: 0802 487 8954
• WhatsApp: 0805 992 7036
• Email: info@davedon.com

Please describe your request and provide enough information
for us to understand it. We may ask for reasonable
verification of your identity before acting on a request
to help protect your information against unauthorised access.

We will review and respond to requests within the timeframe
required by applicable law. If we cannot fulfil a request,
we will explain the reason where required.

Account Deletion

If you have a Davedon.com account and wish to delete it,
contact us using the details above. We will review your
request and take appropriate steps in accordance with
applicable law.

Account deletion does not necessarily require the immediate
deletion of every associated record. We may retain
information where there is a lawful reason, including
tax and accounting obligations, transaction records,
warranties, disputes, or legal claims.

17. Children’s Privacy

Davedon allows customers under 18 to make purchases with
permission from a parent or legal guardian.

Where a child or young person uses our services, we will
handle personal information in accordance with applicable
requirements concerning children’s privacy, parental or
guardian permission, and legal capacity to consent.

We do not intend to collect more personal information from
children than is reasonably necessary for the relevant
lawful purpose.

If you are a parent or legal guardian and believe a child
has provided personal information in circumstances that
raise a privacy concern, please contact us so that we can
review the matter.

18. External Websites and Third-Party Services

Davedon.com may contain links to external websites and
services, including payment portals, social media platforms,
messaging services, and other third-party websites.

When you follow an external link, the privacy practices of
that website or service may differ from ours. Davedon does
not control the privacy practices of independent third
parties.

We encourage you to read the relevant third party’s privacy
policy before providing personal information to it.

19. Automated Processing

Some third-party analytics, advertising, or website services
may use automated technologies to analyse activity or
personalise certain functions.

Where applicable law provides rights relating to automated
decision-making that produces legal or similarly significant
effects, you may exercise those rights in accordance with
the law.

20. Privacy Complaints

If you have concerns about how Davedon handles your personal
information, we encourage you to contact us first so that
we can review and address your concern.

You may also have the right to lodge a complaint with the
Nigeria Data Protection Commission or another competent
data protection authority, depending on the circumstances
and applicable law.

Official information about the Nigeria Data Protection
Commission is available at

https://ndpc.gov.ng/
.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our
business, website features, payment providers, advertising
services, delivery arrangements, or legal requirements.

When we make changes, we will publish the revised policy
on Davedon.com and update the “Last updated” date.

Where changes are significant, we may notify affected
customers by email or another appropriate communication
channel. Where required by law, we will obtain fresh consent
before carrying out processing that requires it.

22. Contact Us

If you have questions about this Privacy Policy, wish to
exercise your privacy rights, or want to raise a concern
about the handling of your personal information, please
contact us.

Davedon Nigeria Limited
155 Agege Motor Road,
Mushin, Lagos, Nigeria.

Telephone:
0802 487 8954

WhatsApp:
0805 992 7036

Email:
info@davedon.com